Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@hoshiclothing.co. We will then send you the instructions. Items sent back to us without first requesting a return will not be accepted.

Please note customers will be responsible for return shipment and associated costs.

You can always contact us for any return question at hello@hoshiclothing.co.

Damages and issues
Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or is misplaced, it is the purchaser’s responsibility to liaise with the shipping carrier.

Please inspect your order upon reception and contact us within 48 hours of delivery at hello@hoshiclothing.co if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right. All items are quality controlled and checked for any faults before they are shipped to our customers. 

Note: Items damaged as a result of normal wear and tear do not apply.

Lost Packages

We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.

Sale Items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded order value minus the shipping cost to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.